PTBA Coaching Services FZCO – Privacy Policy
This privacy policy is effective as of September 1, 2023.
Complete Privacy Policy
At PTBA Coaching Services – FZCO, we strive to ensure your safety and privacy, aiming to protect your personal data as securely as possible. We recognize our responsibility in handling your personal data, hence we process all personal information in accordance with the prevailing Personal Data Protection Act, Electronic Communications Act, and the General Data Protection Regulation (GDPR). The purpose of this Privacy Policy is to inform you about the reasons for collecting your personal data, how it will be used, your rights regarding the data we hold about you, and how to exercise them.
Our Details
Data Controller Your personal data controller is PTBA Coaching Services – FZCO, Flexi Desk, DUQE Square Business Center, Quarter Deck, MINA RASHID, Dubai, UAE.
Types of Personal Data We Collect All personal data (name, address, email address, telephone number) that you provide us will be treated confidentially and used only for the purposes for which you have provided it (registration for a seminar/course, subscription to e-notices, inquiries, purchases). If there is a need for further processing of your data for a different purpose, we will inform you beforehand and request your consent for processing.
We collect the following personal data:
Website Visit and Usage
Our website is hosted on a third-party web server. Every visit to the website www.ptba.ae automatically stores a web server log file – IP number – a number that identifies each computer or other device connected to the web, information about visited pages and searched data, time of visit, as well as the version of your browser and your operating system.
Our server is located in the UAE.
Use of the Web Server Log File for Security Reasons
The third party hosting our website ensures network and information security, keeping the server and website intact. This includes analyzing log files to detect and prevent unauthorized access to the network, distribution of malicious code, denial of service attacks on servers, and other network attacks, as well as detecting unusual and suspicious activity.
Except in cases where we are investigating the likelihood of suspicious and possibly criminal activity, we do not collect these personal data separately, nor do we process or link them with other data.
Cookies
A cookie is a set of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. The purpose of a cookie is to identify the user as a unique user of the website, but it does not collect his personal data.
We use basic (session), functional, and analytical cookies. For more information on the use of cookies, please see the cookies usage tab.
You can reject some or all cookies by changing your browser settings.
We collect and use information/data about individuals who contact us and obtain it:
Via Email and Contact Form
When you contact us via the contact form, we collect information about your name, email address, and any other information you provide in the “message” field. We also collect information about the company name if you have provided it in the form. Messages sent to us via the contact form are stored on servers in the UAE but are also transferred to our partners for email storage, located outside the EU member states.
Our email partner is located in the United States.
Via Phone
When you contact us via phone, we collect information about your phone number and any other information you communicated during your conversation with us. We do not record phone calls.
Via Mail
When you contact us via regular mail, we collect information that you provide in your letter.
Information we collect when you are active on our website: We collect and use personal data from users of our websites, namely:
E-news: when you sign up for our electronic news to obtain information and news about our offers, products, and services, we collect information about your email address.
Consent: The data you provide to us for the purpose of subscribing to notifications is provided voluntarily and based on consent to communicate via email for your inquiry. We will process these data solely for electronic notifications. You are solely responsible for the accuracy and correctness of these data.
The data processor needs the aforementioned data to process the received request and, in accordance with Article 6 of the General Data Protection Regulation, is considered to be data processing in relation to the contract. In this sense, the contract is considered to be an inquiry and the sale of the data processor’s products.
Transfer and Storage of Your Data
We use a third party as a partner for sending our e-news and for managing our mailing lists, named MailChimp. Their privacy policy is available here.
Registration on Our Website
When you register on our website and create your user account, we obtain the following data: your name, company name (if provided), your address (including country name, street, and place), phone number, email address, and password (we do not view your password).
Information we collect when you make a purchase on the website: When making a purchase on our website, we obtain the following personal data:
name, email address, phone number, billing address, company name (if provided), tax number (if necessary), and password of your user account (if you have created one).
Legal Notice: Except for the telephone number and password of your user account, we are legally obliged to issue you an invoice for goods and services you have purchased, which is why the above data are mandatory.
Marketing Communication
At the end of the purchase, you will be able to choose the option to receive marketing notifications from our side.
Offer related to our services and products
At the end of the purchase, you will be able to choose the option for us to continue to inform you about products and services we offer via email in the future.
You will only receive marketing notifications about products and services if you tick this option.
Transfer and Storage of Your Data
We use a third party as a partner for sending our e-news and for managing our mailing lists, named MailChimp. Their privacy policy is available here.
Payment Processing
After placing an order on our website, you will need to pay for the ordered goods or services. We cooperate with several different partners for payment execution, including Stripe, Ziina, PayPal and Braintree. Your payment will be made via the provider you choose. Their privacy policy can be found on their website.
Third-Party Payment Processors
All payment processing providers (third parties) we use collect and use your data for the purpose of processing the payment. These data also include payment data in accordance with their privacy policy, which can be viewed at these links:
● Stripe
● Ziina
● PayPal
● Braintree
For processing orders on our website, we use the WooCommerce platform. When you submit an order, it will be processed via WooCommerce. This provider does not collect your personal data for processing your order.
Use and Disclosure of Information
All data collected based on the above legal grounds will be used in accordance with the purpose for which they were collected and will not be passed on to third parties without your consent.
Within the framework of legal obligations, it is possible to disclose your personal data to the following persons:
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postal service providers, dispatch service providers, document and data carrier destruction service providers;
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information technology service providers as otherwise:
telecommunication service provider (UAE) email service provider (USA and UAE) information service provider (UAE) hosting service provider (UAE) Personal data may be further transferred in the event that we are required to do so by state authorities, if such obligation is determined by law, or in good faith that such action is necessary for proceedings before courts or other state bodies and for the protection and realization of our legitimate interests.
Personal data is disclosed to third parties under specific conditions, namely:
Google Inc.
Google collects data through Google Analytics on our website. Google uses this data, including IP address and cookie data, to improve analytics services. The data we disclose are aggregated and anonymized data. To learn more about the data collected by Google, please visit their website.
To some extent, we also share the data we obtain with third parties associated with the company’s business, such as accounting, business partners, insurance companies, etc.
Accounting
We share personal data with accounting or with our partners who perform accounting services for us. We share issued and received invoices with them for the purpose of accounting operations and calculation of taxes and annual financial statements and balances.
Our partners are located in the UAE.
Advisors
We occasionally work with advisors such as financial advisors, tax advisors, legal advisors and lawyers, and other experts from various fields. We will share your data with these third parties only if it would otherwise not be possible to provide relevant advice to improve our operations.
Our advisors are located in the UAE and in the EU.
Business Partners
Business partners are companies with which we cooperate and provide or offer complementary products or services to ours or products and services that we cannot offer ourselves. We share your data with business partners only when you have requested the use of services or products they offer, directly or indirectly by using our associated services or products.
Our business partners are located in the UAE or the EU.
Data Retention Period
We assure you that your data is retained only for as long as necessary to fulfill the purposes for which it was collected and used:
- Web server log files are stored for 3 (three) months;
- Your contact details for communication purposes are processed until the completion of the transaction or communication;
- If there are different statutory storage periods for data processed to realize contracts (e.g., accounting or tax data), the storage period is 10 (ten) years. During this time, data processing is restricted;
- Once the need to keep data ceases, i.e., after fulfilling the purpose for which they were collected, the data are irreversibly and permanently deleted.
Data Security
We regularly implement and maintain suitable security procedures and practices to protect against unauthorized access, use, alteration, destruction, or disclosure of your personal data.
Lost or Stolen Data
In case of loss, theft, or unauthorized use of your credit or bank card, other financial details, username/password, or identification number, you must immediately inform us. In such cases, we will remove your credit card number or bank account information, or any other financial institution details, username, or password from your account.
Your Rights
We ensure the realization of all your rights related to the processing of your personal data.
At any time, you may request:
- Access to data or information related to the processing of your personal data;
- Correction or deletion of your data;
- Restriction of the use of your personal data;
- Transfer of your personal data in a structured, commonly used format, as well as transfer your data to another data processor;
- Objection to the use of your data for a certain purpose;
- Withdrawal of your consent to the processing of personal data at any time. Your withdrawal does not affect the legality of the data processing up to the moment of withdrawal.
Verification of Your Identity
Before granting access to your data, we will verify your identity in accordance with the law. This protects your data and reduces the risk of identity theft or unauthorized access to your data.
How We Verify Your Identity
If we have suitable data for verifying your identity, we will use it. If we do not have such data or if they are incomplete, we will require certified copies of certain documents to establish your identity before providing the requested information.
Sensitive Personal Data
Sensitive personal data includes data about racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health status, sexual life, registration in, or deletion from criminal or misdemeanor records, and biometric features.
We do NOT process or collect sensitive personal data and kindly ask you NOT to send us such personal data.
If you inadvertently send us sensitive personal data, we will consider this as having been done with your explicit consent in accordance with Article 9 of GDPR. The only purpose of processing sensitive personal data is their destruction.
Changes
We reserve the right to occasionally adjust this Privacy Policy as necessary according to actual circumstances and data protection legislation. Therefore, please check the current version before submitting personal data to be informed about any changes or additions.
Children and Their Personal Data
Concerned about the safety and privacy of children on the internet, we do not collect their personal data. Hence, we do not contact or collect data from individuals under 18 years of age. Our website is not intended for persons under 18 years of age.
