General Terms and Conditions
-
INTRODUCTION
PTBA is a trademark operated in the United Arab Emirates by PTBA Coaching Services – FZCO, Flexi Desk, DUQE Square Business Center, Quarter Deck, Mina Rashid, Dubai, UAE (hereinafter: “PTBA”, “we”, “us”, or “our”).
PTBA provides professional education, training, certification, coaching, mentoring, and continuing education services in the fields of fitness, health, lifestyle optimisation, and business development.
These General Terms and Conditions (“Terms”) govern the contractual relationship between PTBA and any individual or legal entity enrolling in, purchasing, or participating in any PTBA courses, programs, trainings, online platforms, digital content, or services (hereinafter: “Participant”, “Client”, or “you”).
By submitting an application, accepting an offer, making any payment, or accessing PTBA materials or platforms, you confirm that you have read, understood, and accepted these Terms in full.
An integral part of these Terms are:
- program descriptions, schedules, and curricula communicated to the Participant;
- individual offers or agreements concluded during sales calls or consultations;
- applicable Fitness Rules of the gym or facility where in-person training is conducted, if applicable.
-
TYPES OF SERVICES OFFERED BY PTBA
PTBA offers, among others:
- professional education and certification programs;
- the PTBA Personal Trainer Course (REPs UAE aligned);
- seminars, workshops, and continuing professional development (CPD) programs;
- online courses and digital educational materials;
- coaching and lifestyle programs;
- business mentoring for personal trainers and mainstream business coaching programs.
Each service is governed by these Terms unless expressly regulated by a separate written contract.
-
CONTRACT CONCLUSION AND DURATION
As a general rule, the Participant will be provided with a written contract for signature prior to or upon commencement of the selected course or program. Such contract incorporates these Terms by reference and may contain additional or more specific provisions.
Where a written contract is duly signed by both parties, its provisions shall prevail in the event of any inconsistency with these Terms.
If a written contract is not signed for any reason, a legally binding contract shall nevertheless be deemed concluded upon:
- submission of an application or acceptance of an offer; and
- receipt of any payment by PTBA.
In such cases, these Terms shall apply in full and govern the contractual relationship.
Unless expressly agreed otherwise in writing, the contract is concluded for a fixed term, corresponding to the duration of the selected course or program.
-
PRICE, PAYMENT, AND NON‑REFUNDABILITY
Prices may be published on PTBA websites or individually agreed with the Participant during a sales call, consultation, or other communication. The agreed price is always communicated prior to payment.
Payment constitutes full acceptance of the agreed price, the selected service, and these Terms.
All fees must be paid in advance, unless installment payments are expressly approved in writing. Installments, if approved, must be paid in full according to the agreed schedule.
Failure to pay may result in suspension or termination of access to training, platforms, materials, or examinations.
All payments are final and non‑refundable under UAE commercial practice, unless mandatory UAE law provides otherwise.
Participants expressly waive the right to:
- request refunds due to dissatisfaction, illness, scheduling conflicts, personal circumstances, or lack of results;
- initiate chargebacks or payment disputes with banks, card issuers, or payment providers.
-
TRAINING, HEALTH, AND ASSUMPTION OF RISK
Some PTBA services include physical activity, exercise guidance, or fitness-related content.
Participation is voluntary and at the Participant’s own risk. The Participant confirms they are medically fit to participate and have disclosed all relevant health limitations prior to practical training.
PTBA does not provide medical advice or healthcare services. Participation does not replace professional medical consultation.
To the maximum extent permitted under UAE law, PTBA disclaims liability for injuries, health complications, or damages arising from participation.
-
RIGHTS AND OBLIGATIONS OF PARTICIPANTS
Participants must:
- behave respectfully toward instructors, staff, and other participants;
- follow instructions, safety rules, and applicable gym or facility rules;
- attend sessions on time (no extensions are granted due to lateness).
PTBA may restrict or terminate participation without refund in cases of non‑payment, misconduct, or violation of these Terms.
-
INTELLECTUAL PROPERTY
All materials provided by PTBA constitute its exclusive intellectual property.
Participants may not copy, record, distribute, sell, or commercially exploit any PTBA materials without prior written consent.
-
PTBA PERSONAL TRAINER COURSE (REPs UAE)
The PTBA Personal Trainer Course is a professional qualification program aligned with REPs UAE and EREPS (EU)standards.
The course includes:
- online learning modules and recorded lectures;
- mandatory in‑person practical training;
- final examination and issuance of a diploma.
Successful completion leads to the PTBA Personal Trainer Licence, recognised by REPs UAE.
The licence is time‑limited and must be renewed through approved Continuing Professional Development (CPD).
Other PTBA courses, seminars, and workshops may qualify as REPs UAE CPD where expressly stated.
Registration of the licence with REPs UAE is the Participant’s sole responsibility.
Where a separate PT Course contract is signed, it shall prevail. If not signed, Section 3 and these Terms apply in full.
8.1. Licence Validity and Renewal Conditions
The Personal Trainer Licence issued by PTBA is granted for an initial period of two (2) years from the date of issuance. Upon expiry of this initial period, the licence may be renewed for successive periods of one (1) year, subject to the conditions set out in this Section.
A condition for licence renewal is that the licence holder demonstrates continuous professional development and the maintenance of professional competence in the field of personal training during the validity of the licence. For each one-year renewal, the licence holder must demonstrate completion of at least ten (10) hours of professional education.
Recognised professional education includes educational activities that are substantively related to:
- personal training and training methodologies,
- human anatomy, physiology, and biomechanics,
- safety, risk management, and quality of exercise delivery,
- fundamentals of rehabilitation and preventive exercise,
- nutrition in connection with physical activity,
- business operations and management within the fitness industry.
Professional education may be completed through PTBA programmes or through other appropriate domestic or international professional education providers. Where relevant, alignment with recognised professional registers and standards applicable in the United Arab Emirates (including REPs UAE) may be taken into account. PTBA reserves the right to assess and determine the professional relevance and suitability of any individual educational activity.
The licence holder must submit reliable and verifiable evidence of completed professional education no later than the expiry date of the licence. Such evidence must clearly indicate the content, duration, and provider of the education. PTBA is entitled to verify the authenticity of submitted documentation and may request additional explanations or supporting documents where necessary.
Licence renewal is subject to payment. Prior to issuance of a renewed licence, the licence holder must pay the applicable renewal fee in accordance with the valid PTBA price list. The renewal fee covers administrative and professional processing of the application, maintenance of the licensing records, and issuance of a certificate or diploma with extended validity.
If the licence holder fails to meet the renewal conditions set out in this Section or fails to pay the renewal fee by the expiry date of the licence, PTBA shall not renew the licence. Upon expiry, the Personal Trainer Licence automatically becomes invalid, and the licence holder loses all rights to use the professional title, refer to the licence, or present themselves in any manner as a holder of a valid PTBA Personal Trainer Licence.
A person whose licence has expired or has not been renewed may obtain a licence again only by submitting a new application, subject to the conditions applicable to new candidates at the time of application, including all substantive, formal, and financial requirements.
-
ULTIMATE ROLE MODEL (URM) PROGRAM
The Ultimate Role Model (URM) program is a structured online coaching and lifestyle optimization program with a standard duration of twelve (12) months, unless otherwise expressly agreed in writing.
The URM program may include, in particular:
- an individualized training and lifestyle program;
- weekly live group online sessions;
- monthly one-on-one live online sessions;
- quarterly live action events;
- access to online educational materials, including articles, webinars, recordings, and similar content;
- ongoing support and guidance provided by PTBA or its appointed coaches.
The exact scope, structure, duration, payment terms, and additional conditions of participation may be further regulated in a separate written URM contract provided to the Client for signature.
The URM program constitutes coaching, education, and lifestyle support only. It does not constitute medical treatment, healthcare services, psychotherapy, nutritional therapy, or any other regulated professional service. PTBA does not provide medical advice, diagnosis, or treatment, and no guarantees regarding health, fitness, business, or personal results are given.
Participation in the URM program is voluntary and at the Client’s own risk. Results depend entirely on the Client’s engagement, consistency, and implementation of the guidance provided.
All payments made in connection with the URM program are final and non-refundable, unless mandatory provisions of United States consumer protection law require otherwise.
Where a separate written URM contract has been duly signed by both parties, that contract shall prevail over these General Terms and Conditions in the event of any inconsistency.
If a written URM contract is not signed for any reason, the contractual relationship shall nevertheless be governed by Section 3 (Contract Conclusion and Duration) and these General Terms and Conditions shall apply in full.
-
NGPT PROGRAM / MAINSTREAM BUSINESS COACHING
The Next Generation Personal Trainer (NGPT) is a structured business mentorship and education program specifically designed for personal trainers and fitness professionals. Mainstream Business Coaching is a structured business mentorship and education program intended for entrepreneurs, business owners, and professionals from industries other than fitness. Both programs are governed by these General Terms and Conditions and have a standard duration of twelve (12) months, unless otherwise expressly agreed in writing.
The program is intended for personal trainers, fitness professionals, entrepreneurs, business owners, and other professionals seeking to improve their business performance, systems, sales, marketing, positioning, and scalability across various industries.
The NGPT / Mainstream Business Coaching program may include, in particular:
- an introductory discovery call;
- preparation of an individualized business plan;
- weekly live group online sessions;
- monthly one-on-one live online sessions;
- quarterly live action events;
- access to online educational materials, including articles, webinars, recordings, and similar content;
- access to a private community and ongoing support from the Provider’s team.
The exact scope, structure, duration, pricing, payment schedule, and additional participation conditions may be further regulated in a separate written contract provided to the Client for signature.
The NGPT / Mainstream Business Coaching program constitutes business education, strategic guidance, and mentorship only. It does not constitute employment, partnership, agency, franchise, financial advice, legal advice, or any other regulated professional service. No guarantees are given regarding income, profit, business growth, or commercial success.
Participation in the program is voluntary and all business decisions, actions, and outcomes remain the sole responsibility of the Participant. Success depends largely on the Participant’s engagement, consistency, and implementation of the guidance provided.
All payments made in connection with the NGPT / Mainstream Business Coaching program are final and non-refundable, unless mandatory provisions of United States consumer protection law require otherwise.
Where a separate written contract has been duly signed by both parties, that contract shall prevail over these General Terms and Conditions in the event of any inconsistency.
If a written contract is not signed for any reason, the contractual relationship shall nevertheless be governed by Section 3 (Contract Conclusion and Duration) and these General Terms and Conditions shall apply in full.
The program name “Next Generation Personal Trainer” is a brand name and does not limit participation exclusively to personal trainers.
-
PERSONAL DATA PROTECTION
PTBA processes personal data in accordance with UAE Federal Decree‑Law No. 45/2021 on Personal Data Protection (PDPL).
Where applicable, GDPR requirements are also observed.
Personal data is processed solely for service delivery, communication, payments, and legal obligations.
-
LIMITATION OF LIABILITY
To the fullest extent permitted by UAE law, PTBA shall not be liable for indirect or consequential damages or loss of income or business opportunities.
Total liability shall not exceed the amount paid for the specific service.
-
GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of the United Arab Emirates.
Any disputes shall fall under the exclusive jurisdiction of the courts of Dubai, UAE.
-
FINAL PROVISIONS
PTBA may amend these Terms at any time. Amendments become effective upon publication.
If any provision is held invalid, the remaining provisions remain in force.
By enrolling in any PTBA service, you confirm full acceptance of these Terms.
Dubai, 1st December 2025